Shipping & Returns

Please note deliveries may be delayed due to the ongoing pandemic.

AREA DELIVERY TIME COST
UK Express (Min £25 Spend) 2-3 working days (orders made by 14:00) FREE
UK Express 2-3 working days (orders made by 14:00) £5.00
UK Next Day 1 working days (orders made by 14:00) £10.00
Worldwide Express
2-5 working days (orders made by 14:00)
£25.00

SHIPPING

OUR DELIVERY PROCEDURE

  • The couriers typically deliver Monday-Friday. Please note Saturday is not classed as a working day.  
  • Deliveries are usually completed with 2/3 working days.  
  • You will receive a text/e-mail from the courier with tracking information.
  • A signature is requested on delivery. If you are not available to accept your parcel, the carrier may leave it with a neighbour if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done. If the parcel can't be left with a neighbour, the courier will take it back to the local depot and leave you a calling card telling you how you can pick it up or arrange re-delivery.

FURTHER DELIVERY INFORMATION

  • We do not ship to BFPO or PO Box addresses.
  • We do not dispatch orders on Saturday, Sunday or Bank Holiday.
  • Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.
  • We are unable to change your delivery address once an order has been dispatched.
  • Please allow an extra working day for deliveries over UK Bank Holidays.
  • All orders are shipped from the UK.
  • Any import duties and taxes are charged once the parcel has 
    reached the destination country and these charges must be paid by the recipient of the parcel.
     
    Unfortunately, we have no control over these charges. If you have any queries regarding customs 
    charges, you are advised to contact your local customs office.
  • No refunds will be given for goods seized by customs. 

RETURNS

UK CUSTOMERS – FREE RETURNS SERVICE

FOLLOW THESE STEPS TO RETURN  YOUR ORDER WITHIN 14 DAYS OF RECEIPT (INCLUDES SALE ITEMS)

PLEASE NOTE: Earrings, Swimwear/Underwear cannot be returned due to hygiene purposes.

1. Using Our Free Returns Service is easy all you need to do is Click Here and follow the instructions to create a Royal Mail returns label.

Or

 2. If you choose to post your items back to us at your cost, please remember to obtain a proof of postage receipt, we regret that we cannot be held responsible for non-delivery of returned goods.  

All returns should be sent to:

Twenty Six Fashion Limited
217 East India Dock Road
London
E14 0ED

3. Please ensure you return your unworn goods, as sold, with all the original packaging, tags and labels within 14 days of receipt.  The goods are your responsibility until they reach us, so make sure it’s packed up properly and can’t get damaged on the way!

4. It can usually take up to 5 working days for your refund to be processed from receipt of the returned parcel.   You will receive an e-mail once your refund or exchange has been processed.
    
5. Any refund will automatically be issued to the card you used to place the original order. This typically takes 5 working days in the UK, dependent on your bank/card issuer.  We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. 

INTERNATIONAL CUSTOMERS 

FOLLOW THESE STEPS TO RETURN YOUR ORDER WITHIN 14 DAYS OF RECEIPT

1. Please contact us by email or live chat to process your return.  We offer a full money back refund if you are not 100% satisfied with your purchase, we will be happy to return your item and refund you in full.  

PLEASE NOTE: Earrings, Swimwear/Underwear cannot be returned due to hygiene purposes.

2. Twenty Six Fashion does not offer free international returns.  All return postage costs must be met by the buyer. Please remember to obtain a proof of postage receipt, we regret that we cannot be held responsible for non-delivery of returned goods.

All returns should be sent to:

Twenty Six Fashion Limited
217 East India Dock Road
London
E14 0ED 

3. Please ensure you return your unworn goods, as sold, with all the original packaging, tags and labels within 14 days of receipt.  The goods are your responsibility until they reach us, so make sure it’s packed up properly and can’t get damaged on the way!

4. It can usually take up to 5 working days for your refund/exchange to be processed from receipt of the returned parcel.   You will receive an e-mail once your refund has been processed.
    
5. Any refund will automatically be issued to the card you used to place the original order. This typically takes 5 working days in the UK, dependent on your bank/card issuer.  We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

 If you require any information or help please contact us on 

customerservices@twentysixfashion.com